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GLOSSARY · N

What Is Natural Language Processing (NLP)?

DEFINITION

NLP is a branch of Artificial Intelligence that allows computers to understand, analyze and interpret human language. It uses a combination of Machine Learning, Linguistics and Computational Statistics techniques to allow computers to process text. In some cases, it also processes speech. This helps computers with various tasks such as Sentiment Analysis, Language Classification, Information Extraction, Translation, Summarization and Question Answering. This helps both traditional language processing solutions and cutting edge AI solutions using Large Language Models.

Why is Natural Language Processing important?

  • Understand Text – Understand what the text means including identifying Key Themes and Topics
  • Automate – Process large volumes of documents and messages
  • Customer Insights – Identify Sentiment and Themes within customer feedback
  • Search – Improve Search and Document Discovery
  • User Interaction – Interact with computers using natural language

NLP Use Cases

  • Analyze customer reviews and support interactions
  • Extract Key Information from Contracts/Invoices
  • Chatbot & Conversational AI Assistant
  • Classify Documents and Route Customer Queries
  • Machine Translation, Summarization and Semantic Search

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